Guy Kirkwood is chief evangelist at UiPath.
Much like a Robotic Process Automation (RPA) robot, technology trends never sleep. For business and IT leaders, keeping up with the latest and greatest can feel like building the track in front of a bullet train. However, when we take a step back and consider the true end goal, we can see those trends as the logical next step to a technology already in use. This is certainly the case with RPA and the trend of hyperautomation.
Automation vs. hyperautomation
According to Gartner, “Hyperautomation refers to an approach in which organizations rapidly identify and automate as many business processes as possible. It involves the use of a combination of technology tools, including but not limited to machine learning, packaged software and automation tools to deliver work.” (Predicts 2020: RPA Renaissance Driven by Morphing Offerings and Zeal for Operational Excellence)
We started by automating simple, mundane, rules-based tasks. Then business leaders began adopting an ‘automation first’ mindset: whatever can be automated, will be automated. Now, with hyperautomation, we are simply expanding the idea of what can be automated beyond those individual tasks and simple processes.
By combining RPA with machine learning, natural language processing, artificial intelligence (AI), and more, businesses will be able to automate complex, long-running processes—even those that require exception processing and human intervention.
"Gartner projects that this renaissance in RPA is part of the bigger trend of hyperautomation — which is first and one of the most pervasive trends in Gartner’s 'Top 10 Strategic Technology Trends for 2020',” states the Gartner report and I couldn’t agree more. RPA democratized automation and in order to stay ahead, IT leaders must ensure their businesses are prepared to move beyond task-based automations.
With hyperautomation you can drive the kind of organizational efficiencies that make a difference in everything from your business’ day-to-day operations to your bottom line, and customer and employee satisfaction.
Of course, this kind of automation cannot and should not be applied haphazardly. Hyperautomation requires strategic planning and architecture, so let’s talk about some of the things you should consider in your hyperautomation journey.
How to plan your hyperautomation journey
If you’ve already implemented RPA in your organization, you could be well on your way to a hyperautomation strategy.
The RPA market is experiencing a renaissance, with new offerings, vendors, and models emerging daily, so it’s important to consider your organization’s short- and long-term needs when deciding on an RPA vendor to support your hyperautomation goals. Consider whether a platform is truly built for hyperautomation and whether it will support the integrations and components you need to create end-to-end automations.
You should also build a foundation for organizational adoption early in your hyperautomation journey. Engage with stakeholders across your business to determine the best opportunities for automation, as well as how success will be tracked and who will be responsible for governance.
For more insights into the RPA renaissance and how it will impact your hyperautomation journey, I recommend reading the full Gartner Predicts 2020 report, available at the link below.
Predicts 2020: RPA Renaissance Driven by Morphing Offerings and Zeal for Operational Excellence, Stephanie Stoudt-Hansen, Frances Karamouzis, Arthur Villa, Saikat Ray, Rob Dunie, Nicole Sturgill, Laurie Shotton, Derek Miers, Fabrizio Biscotti , 10 December 2019