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Summit sessions
Explore how Flutter transformed its Customer Operations by placing AI and Automation at the forefront, driving efficiency and elevating customer experiences. Delve into the organization's journey, witnessing how their embrace of these technologies evolved following strategic investments. Gain practical insights into building awareness and championing change within your own organization—a vital step towards successful tech implementation.
Hear valuable insights from Blue Cross Blue Shield North Carolina and see how AI and automation are revolutionizing member care services in the organization. Discover strategic focus on driving efficiencies that enhance member experiences, from expanding communication channels to improving online interactions and expediting responses.
Join qBotica as they share valuable insights into the remarkable evolution of Customer Experience (CX) and contact centers over the past few years. Discover the essential shift in mindset needed to better support contact center agents. Dive into the intricacies of the CX Tech Stack, as qBotica decodes its complexities and explains its functionalities in an accessible way.
Product technology showcase: See a Live Demonstration of Our Latest Technology Announcement, CX Companion.
Discover how Citizens Bank empowers colleagues and maximizes value through automation and AI. Explore the business challenges they overcame, the strategic approach that led to success, and the tangible results achieved. Acquire practical tips for implementing similar solutions and securing stakeholder buy-in. Don't miss this chance to learn from an industry leader and walk away with actionable insights tailored for your organization.
Join ADT and Ashling Partners as they share insights on tackling significant business challenges through automation and AI. Discover how ADT, with the support of Ashling Partners, approached and addressed these challenges, including the decision-making process, key performance indicators, and the final solutions. Learn about the outcomes, any necessary adjustments, and practical advice on rolling out similar initiatives and gaining stakeholder support. Don't miss this opportunity to gain actionable insights from industry experts.