UiPath Communications Mining

Monitor and automate business communications

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From sending an email to responding to a customer request, every business conversation matters. But processing these communications has always been manual, costly, and inefficient. Until now.

UiPath Communications Mining turns every message into actionable data, in real time and on any communications channel​.

Communications Mining combines AI and automation so you can automate your most common business requests and time-consuming conversations. From beginning to end.


of employee interaction time is spent managing email and associated tasks


of employees view email as their biggest distraction from 'real' work


of companies are not satisfied with their ability to use data when managing customer interactions
Automate more across your business

Automate more across your business

Extend automation into entirely new business areas. Connect UiPath to all conversational channels—email, chat, calls, tickets, and more. Eliminate inefficient processes and automate transactional customer requests to cut costs and scale faster.​

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Deploy custom AI models in hours, not weeks

The Communications Mining LLM (Large Language Model) provides a sophisticated foundational model on which businesses can build on. Active learning empowers any employee to teach UiPath the specifics of your business conversations in a simple, no-code interface. Communications Mining is tailored to your business and improves constantly in real time.

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White paper

The Ultimate Guide to Communications Mining

This white paper explores how businesses are leveraging AI to automate more, upscale their operations, and transform the service experience. All through the new technology category of communications mining.

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Enhance the customer experience

End the long wait times customers suffer when employees manually answer every communication. Communications Mining does more than streamline customer communications. Alerts will update you of any changes in service quality so you can get ahead of emerging issues.

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How does Communications Mining work?

Let’s say a customer has submitted a request to update their address.

In most organizations, the communication must first be routed to the correct department. Then, an employee will read it, copy the new address, and manually key it into relevant systems.

Or Communications Mining can handle all of those steps for you.

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At Hiscox, we have a motto for how we want to do service: ‘easy, simple, and worry free.’ I like to use this to describe Communications Mining: easy, simple, and worry-free technology. If I want to launch a new model, I don’t need to ask for a new use case or budget, I just ask my team to start model training.

Marco Rodrigues

Head of Service Center, Efficiency, and Automation, Hiscox

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Analyst Report

UiPath Communications Mining | ISG Provider Lens™

This analyst report explores the emerging enterprise category of communications mining, the acquisition of Re:infer by UiPath, and analyzes the business value of UiPath Communications Mining.

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Extract value from all your business communications