UiPath Communications Mining

Monitor and automate business communications

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From sending an email to responding to a customer request, every business conversation matters. But processing these communications has always been manual, costly, and inefficient. Until now.

UiPath Communications Mining turns every message into actionable data, in real time and on any communications channel​.

Communications Mining combines AI and automation so you can automate your most common business requests and time-consuming conversations. From beginning to end.


annual savings potential due to communications automation


increase in customer recovery ROI potential


of total email volumes automated end-to-end
Automate more across your business

Automate more across your business

Extend automation into entirely new business areas. Connect UiPath to all conversational channels—email, chat, calls, tickets, and more. Eliminate inefficient processes and automate transactional customer requests to cut costs and scale faster.​

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Deploy custom AI models in hours, not weeks

CommPath, our specialized AI model for communications understanding, provides a strong foundation on which businesses can build. Automatic labeling and annotation empowers any employee to rapidly train custom models the specifics of your business, with zero coding.​

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Enhance the customer experience

End the long wait times customers suffer when employees manually answer every communication. Communications Mining does more than streamline customer communications. Alerts will update you of any changes in service quality so you can get ahead of emerging issues.

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White paper

The Ultimate Guide to Communications Mining

This white paper explores how businesses are leveraging AI to automate more, upscale their operations, and transform the service experience. All through the new technology category of communications mining.

Extraction of key data from message cluster in Communications Mining

Communications discovery

Turn business conversations into actionable insights. Extract the most important data from any message–reasons for contact, data fields, and sentiment.​

Communications discovery gives businesses insight into previously hidden processes and channels. This enables them to identify problems, inefficiencies, and new opportunities for elimination and automation.

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Monitoring of communications trends and label tree map over time.

Communications monitoring

Gain a custom-filtered, real-time view of all service channels – extracting the information you care about most. Built-in analytics allows you to track trends, measure service quality and performance at all levels.

Custom, real-time alerts enable teams to respond to breaking issues in an agile way. Driving continuous improvement, being predictive instead of reactive.

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Extraction of multiple different intents and key data from a complex message in Communications Mining

Communications automation

UiPath robots use the data created by Communications Mining to extend automation into service and conversation-based processes. This enables you to automate transactional requests and workflows.

Tasks like triaging emails, updating customer information, and case creation are now automated from end to end by UiPath.​

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1 / 5

At Hiscox, we have a motto for how we want to do service: ‘easy, simple, and worry free.’ I like to use this to describe Communications Mining: easy, simple, and worry-free technology. If I want to launch a new model, I don’t need to ask for a new use case or budget, I just ask my team to start model training.

Marco Rodrigues

Head of Service Center, Efficiency, and Automation, Hiscox

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Analyst Report

UiPath Communications Mining | ISG Provider Lens™

This analyst report explores the emerging enterprise category of communications mining, the acquisition of Re:infer by UiPath, and analyzes the business value of UiPath Communications Mining.

More to explore

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Introducing UiPath Communications Mining
Meet UiPath Communications Mining, a new capability to understand and automate business communications, using state-of-the-art AI models.
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what is communications automation


Communications Automation: Teaching Robots to Speak Our Language
Find out what communications automation means and how it's transforming service across industries.
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automation enhances customer communications


UiPath Acquires Re:infer to Enhance Everyday Customer Conversations Through Automation
UiPath has acquired Re:infer, a natural language processing (NLP) company focused on unstructured documents and communications.
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Extract value from all your business communications