9 March 2021

Bhavana Mathur on Empowering Customers, Engineers and Herself

9 March 2021

Bhavana Mathur on Empowering Customers, Engineers and Herself

“From a product management standpoint, it's really important to build a culture of empathy and closeness with your customers and then serve as a conduit between customers and the engineering team.”

Bhavana Mathur, Vice President of Product Management, is a leader in product management and has spent years cultivating ways to best support her customers and she has actively worked on supporting other women in technology, including herself. “When I was younger, I would find myself apologizing for expressing my point of view after a discussion or debate. It is something I've had to work hard not to do and something I continue to work on. Don’t apologize for taking space up in a room and holding a different opinion than someone else. I’ve been in situations where male senior leaders have talked down to a more junior female and I respectfully call it out. I'm not a big fan of public confrontation, but I do call out those instances in public because I want to send a message to everybody else in the room that this will absolutely not be tolerated. I wish I had somebody like that when I was starting out. For younger female employees, I try to mentor, offer support and encourage them to speak up whenever possible. I want them to know that I see their worth and they have someone in their corner rooting for them.”

 

Bhavana has spent the last 25 years bringing technical expertise in both product management and software engineering. She graduated with her bachelor's and master’s in computer science and started her career as a software engineer before transitioning to a product manager. Having her foundation rooted in software engineering has given her an edge when working with engineers and customers“In my experience, developing customer empathy and building targeted solutions that address a specific business problem, essentially building sort of pain killers as opposed to vitamins, is what really helps drive engagement. It is equally important to empower engineers so they have a good understanding of the value and impact of what they are building. This creates passion and connectedness, and this is the type of product culture that I continue to bring to UiPath.” 

 

As a company, we are pushing to extend the capabilities of RPA by building out discovering products like Task Mining, Process Mining, and Task Capture. This is an effort to create more holistic RPA solutions and to help companies radically change from the inside out. “Large ERP systems that our customers use leave complex footprints in terms of logs, database tables, schemas and audit trails. Which is not an easy task to piece together. The power that our discovery products bring is combining artificial intelligence and machine learning to process all that data and help customers identify those valuable automation opportunities. Once an automation opportunity is discovered, our technology can implement these automations, streamline processes, and showcase cost savings through our robotic solutions. Our products, like Insights define KPIs to measure the return on investment and look at the operational performance of our robots. We are building an entire flywheel and building a platform that enables that flywheel. This is a defining leadership opportunity for UiPath when it comes to discovery, automation, and insights.” 

 

Bhavana and her family

 

In our upcoming roadmap, customers will find improved process mining capabilities that will lead to quicker automation solutions. “When a customer finds some sort of bottle neck, they can right-click and submit the idea to Automation Hub. What will be sent over to Automation Hub is the details about the entire end-to-end process, the specific activity that they noted as a bottleneck, as well as the users that perform that activity. From Automation Hub, they can trigger task capture or task mining with the users who perform that bottleneck step so they can get knowledge from subject matter experts. The output of either task mining or task capture will be exported as a sample file and directly imported into UiPath Studio. This will be the basis of their automation and it will be 60-70% completed, instead of them having to start an automation from scratch. By expanding our technology, we are making automation more accessible to everyonenot just catering to the tech-savvy population. This will ultimately bring us closer to our goal ohaving “A Robot for Every Person.” 

 

Our employees and customers are fortunate to have a leader like Bhavana, who continues to push our technology forward and shapes our culture with her actions.  


by Jessi Smith

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