Major versions, Minor updates and Patches are classified by UiPath as follows:
FTS | |
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Supported under Mainstream Maintenance (Full Maintenance & Support) until a subsequent release. | Supported under Extended Maintenance (Critical Bugs & Security Enhancements) 3 months after a subsequent release.* |
After a new FTS version is available, UiPath will offer only Extended Maintenance for up to 3 months for the previous FTS version. Customer must update the solution to the newest FTS version to continue receiving Mainstream Maintenance. UiPath will offer support and help the Customer at no extra fee in the migration process. Once migrated to the newest FTS version, the Customer will benefit again of Mainstream Maintenance.
Every released version is a candidate for LTS. Only one such combination (Major.Minor.Patch) may be declared LTS per each Major version. There is the possibility that for a specific Major release no such combination to be declared LTS. UiPath will decide if a version will be marked as LTS or not and will reflect this in Product Life-cycle published on the UiPath website.
LTS | |
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Supported under Mainstream Maintenance (Full Maintenance & Support) until a subsequent release is marked as LTS. | Supported under Extended Maintenance (Critical Bugs & Security Enhancements) 1 year after a subsequent release is marked as LTS.* |
After a new LTS version is available, UiPath will offer only Extended Maintenance for up to 1 year for the previous LTS version. Customer must update the solution to the newest LTS version to continue receiving Mainstream Maintenance. UiPath will offer support and help to the Customer at no extra fee in the migration process. Once migrated to the newer LTS version, the Customer will benefit again of Mainstream Maintenance.
End of support refers to the date when UiPath no longer provides Product Technical Support for a released version. As this date nears, make sure you have the latest available update* installed.
*Updates are cumulative, with each update built upon all of the updates that preceded it. A device needs to install the latest update to remain supported. Updates may include new features, fixes (security and/or non-security), or a combination of both. Not all features in an update will work on all devices. Update availability may vary, for example by country, region, network connectivity, or hardware capabilities (including, for example, free disk space).
End of support date for UiPath releases is reflected on the Product Life-cycle published on the UiPath website.