Customer service: 360° view of customer using Agent Builder
This demo shows how an agent built with Agent Builder supports call center and service desk agents
See how the agent receives input data from a telephony system, queries multiple backend systems, and compiles an output including known outages, next steps, support scripts, online guides, and financial status—for the customer service agent to use in real-time.
Key features highlighted in the demo:
Faster, informed customer interactions
Improved agent productivity
Enhanced customer experience
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Supply chain: Order management agent
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