What customers and partners are saying about the new UiPath Platform for agentic automation

From the start, our mission has been to accelerate human potential by freeing employees from mundane, repetitive tasks. We began with RPA, creating robots to emulate repetitive human actions to free people up to do more purposeful work. Now, with agentic automation, we're taking a big leap forward.

Agentic automation orchestrates robots, AI agents, and people into seamless, intelligent workflows that learn, adapt, and drive enterprise efficiency and deliver tangible ROI faster.

This kind of momentum doesn’t happen in a vacuum. As a company, we’ve always believed that the best ideas come from listening to our customers—and building alongside them. Later today, UiPath Founder and CEO Daniel Dines and our product team will unveil the new UiPath Platform™ for agentic automation: built to tackle complex work, pushing the boundaries of automation while augmenting human capabilities.

Register now to watch the UiPath Agentic Automation Launch.

Before the big reveal, though, we wanted to share a few early perspectives. Our customers and partners are already experiencing what’s possible with agentic automation—and their energy around agentic automation’s potential to transform work is extraordinary.

Orchestrating processes from end to end

One of the biggest shifts customers are seeing is the ability to move beyond isolated task automation. Agentic automation acts as the connective tissue across systems, teams, and tools—coordinating work from start to finish.

"UiPath Maestro is the orchestration layer that connects everything—robots, AI agents, and systems inside and outside UiPath—ensuring seamless coordination across several complex automated processes. By extracting business rules from these automations and orchestrating them with AI agents and people, we can create simpler, more stable and effective automated processes." Brian Lucas, Sr. Manager, Automation, Abercrombie & Fitch

"We're exploring UiPath Maestro for one of our Request-To-Quote workflows. Maestro enhances process visibility, allows for integration of AI agents for complex tasks, and provides orchestration for effective workflow management and control. We find the BPMN modeling functionalities particularly useful for our process design." Anssi Talarmo, Head of Intelligent Business Process Automation, Elisa

Learn more about the Elisa journey.

What’s different is not just automating more steps, but automating smarter, dynamic handoffs between robots, AI agents, and people. Agentic orchestration unlocks new types of workflows—ones that previously were too variable or cross-functional for automation to handle.

Faster and smarter decision making

In fast-moving industries, reacting to change isn’t enough. Organizations need technology that can adapt, learn, and drive better decisions in real time.

Agentic automation weaves intelligence into every step, helping businesses stay ahead. It equips teams with richer context, enabling smarter, faster choices at every level of the organization.

"Our partnership with UiPath has elevated Cathay’s digital leadership in the aviation industry by harnessing the full power of automation, AI, and generative AI. Agentic automation is the next big leap in AI transformation that will allow companies to rapidly scale, make smarter decisions, and quickly adapt to changing business demands. Cutting-edge technologies will empower enterprises to go beyond workflows and into the realm of intelligent orchestration—where AI doesn’t just support the way people work, but completely transforms it." Lawrence Fong, Director Digital & IT, Cathay

Learn more about the Cathay journey.

"Utilizing agentic automation, we can make better context-aware decisions and adapt swiftly to business changes. It also delivers a seamless, user-friendly customer experience. The integration of agentic automation in call centers consolidates all automations, streamlining processes, and empowering agents to use natural language for requests." Sharbs Shaaya, Director, AI Operations & Intelligent Automation, Fiserv

Learn more about the Fiserv journey.

Leaders across industries see agentic automation as a key to expanding AI’s role from supporting operations to actively guiding them.

Making work more seamless and connected

One of the things customers love most about agentic automation is how it transforms the day-to-day experience—for employees and customers alike.

Instead of bouncing between systems and processes, employees can now interact with automation naturally, using plain language. Everything complicated is handled behind the scenes.

"Agentic automation is revolutionizing knowledge management, empowering our people to effortlessly access crucial information for seamless transaction processing. This intelligent technology not only streamlines operations but also adapts to user needs, continuously learning and improving to provide increasingly relevant and timely insights." Michalina Krupa​, Enabling Services Director​, Pandora

"Agentic automation enables us to make informed decisions and quickly adapt to business changes for rapid scaling. Its integration in call centers consolidates automations, streamlines processes, and empowers agents to use natural language." Emily Krohne, Enterprise Automation, WEX

Learn more about the WEX journey.

It’s not just about speed, either. The system keeps learning, getting better at delivering relevant insights and answers over time.

The result?

Work feels easier. And organizations build experiences that can truly get ahead of expectations.

An ecosystem ready to unlock new value everywhere

What may be most exciting about agentic automation is that no one’s doing it alone. Partners, customers, and innovators across industries are coming together to push what’s possible even further.

Already, teams are building solutions for some of the most complex and critical workflows out there.

"At Accenture we are helping the world's largest enterprises accelerate reinvention to support growth with AI-powered operations. With UiPath Maestro, we are redefining what’s possible, bringing true end-to-end orchestration that goes beyond task automation to intelligent, agentic processes that drive holistic value at scale." Nirav Sampat, Global Delivery and Transformation Lead, Accenture Operations

"By combining UiPath agentic automation with CGI's strategic AI expertise and deep industry knowledge, we create a transformative opportunity for clients looking to harness the potential of generative AI responsibly. With Agent Builder and Maestro's advanced capabilities, we can orchestrate agents, UiPath robots, and people into seamless industry-based agentic processes. This collaborative approach unlocks measurable business value for our clients, enabling them to achieve trusted outcomes faster than ever before.” Rakesh Aerath, CGI Partner, President, APAC Global Delivery Centers of Excellence

"As we step into the agentic era, Cognizant is proud to partner with UiPath to shape the future of automation. UiPath Maestro is redefining what’s possible, bringing true end-to-end orchestration that goes beyond task automation to intelligent, agentic processes. We’re harnessing Maestro to integrate AI agents into critical workflows like incident management, help desk support, and industry-specific workflows like fraud, claims, and pharmacovigilance—unlocking transformative value for our clients." Chakradhar (Gooty) Agraharam, VP, Global Head, Intelligent Process Automation, Cognizant

“UiPath Maestro provides the capability to orchestrate and manage agents across multiple platforms. This supports the deployment of agentic workflows within complex, disparate enterprise systems. We’ve had the opportunity to innovate with UiPath on their agentic journey for both EY and our clients.” Jay Persaud, Global Emerging Technology Ecosystem Leader, EY

"We share a common vision for agentic automation and are excited to partner with UiPath to bring the best of Azure, M365, and Copilot to customers with UiPath Agents. This collaboration highlights our commitment to innovation, driving value for our customers, and setting new standards in the industry that leverage the combined agentic capabilities of Microsoft and UiPath." Jason Graefe, Corporate Vice President, ISV and Digital Natives team at Microsoft

It’s a collaboration that brings together the best of both worlds—technical excellence and deep industry expertise.

The agentic era is here—and it’s just getting started

Agentic automation isn’t a distant future. It’s happening right now—and it’s opening up new ways to work, grow, and innovate.

The organizations stepping into this space aren’t just automating faster. They’re building smarter, more resilient systems that can adapt, learn, and drive bigger outcomes with every step.

These quotes just scratch the surface around the enthusiasm customers and partners have for the new UiPath Platform for agentic automation. There are hundreds more, and we’ll continue sharing their feedback and stories on the blog.

If you’re a UiPath customer and business leader transforming your business with agentic automation and you’re interested in sharing your story, check out our new advocacy program, UiPath Innovators. Your unique and inspiring story may just end up in a future blog.