26 April 2017

RPA and The Internet of Things

26 April 2017

RPA and The Internet of Things

It’s a phrase you hear more and more in today’s global, technology-driven business landscape - The Internet of Things.

But what exactly is The Internet of Things? As defined most simply by the business publication Forbes, The Internet of Things is “the concept of basically connecting any device with an on and off switch to the Internet (and/or to each other)...if it has an on and off switch then chances are it can be a part of the IoT.”

RPA and the IoT

The Internet of Things is only growing as the number of connected devices grows and the amount of machine-to-machine communication increases. It’s being adopted by many industries across numerous verticals and can include, for example, wearable devices, mobile devices, industrial equipment, intelligent businesses, and even smart homes.

It’s important to understand The Internet of Things is not just another industry buzzword.

According to Technavio, The Internet of Things is expected to grow 31.72% each year until 2019. What’s more is that this growth is suspected to continue long-term: according to GE, the Internet of Things is capable of contributing a total of $10 to $15 trillion to the global GDP within the next twenty years.

The concept of the Internet of Things and the 24/7 connectivity of devices to promote data and information sharing has transformed a number of industries in streamlining business processing and optimizing efficiency. The ability of robotic process automation (RPA) to enhance back office, repetitive tasks via automation makes the platform a prime candidate for inclusion in the Internet of Things.

To get a better understanding of how The Internet of Things and RPA can function together, we’ll examine the ways in which RPA and the Internet of Things can foster collaborative, efficient business processes.

RPA and the Internet of Things: Double the Transformation

The global management consulting firm McKinsey and Company sees the Internet of Things developing in two main areas, especially as both businesses and individuals move to embrace more interconnected futures.

The first is improved “information and analysis,” which results from the increased number of connections that the Internet of Things allows between products and business operations. Imagine, for example, that a company can, through the use of sensors and actuators, accurately track products as they travel within the supply chain or even monitor the physical movements of customers as they browse a retail store.

Arguably, however, the Internet of Things is making the most transformative strides in the second area of “automation and control.” As an automation platform, RPA has the abilities to help manage all of these capabilities that Internet of Things now makes possible. The “intelligent” company previously mentioned must manage notifications — whether flagged events or problem alerts — that are triggered by the sensors. Without the use of RPA, these activities are repetitive and are highly dependent on employees working in the back office to manage them. However, companies can use RPA’s software robots to easily manage and address such alerts. This might mean, for example, that all alerts are compiled into a central database, flagged for employee attention, or even used to trigger another event, such as sending a confirmation email to a customer.

RPA and The Internet of Things: Expectations

Whether used within the supply chain or a retail space, this kind of collaboration between RPA and the capabilities of the Internet of Things can provide transformative benefits for many businesses. Together, the Internet of Things and RPA can help drive:

Improved data management: In our increasingly digital and interconnected world, the amount of captured data grow exponentially, especially considering the rise of the Internet of Things. Through the use of RPA, companies can turn large volumes of unstructured data into meaningful, patterned analytics. RPA can be leveraged to gain information about internal business dynamics, both in the back office and the front office. This can include, for example, the number of transactions software robots have completed, the ones that generated exceptions, and the time required to complete certain business activities.

Autonomous responses to events: While not yet comparable to complexities of decision-making by humans, RPA is already capable of executing routine tasks without the need for human intervention. However, through the use of such automation, the Internet of Things involves rapidly and efficiently responding to unforeseen situations, such as a bottleneck within a supply chain. As a result, the combination of these two technologies is delivering enhanced performance in responses to unexpected business events.

Operational optimization: RPA and the Internet of Things can lead to the optimization of both processes and resources. By providing ways to access new business intelligence and the ability to manage it, these technologies can allow companies to drastically improve the quality of their output, whether this entails providing more prompt customer services or better managing how products travel through the supply chain.

As can be seen here, the Internet of Things will have a significant impact within the world of automation, especially on the realm of data management, software robot autonomy, and operational optimization. These attributes allow companies to develop more streamlined business practices over time and foster operational efficiency. This means that not only will companies be able to focus on their own development and growth, they’ll also be able to spend more time developing lasting relationships with customers and clients, a fundamental component of a successful business.

RPA and The Internet of Things: The Endgame

With the adoption of every new technology are challenges that adopters must face, and the same can be said of the Internet of Things and RPA. Currently, only the most pioneer and trendsetting of companies are leveraging the benefits of these technologies. And even in our increasingly modern and technologically advanced age, not all companies have the resources and capacity to take advantage of RPA and the Internet of Things. Two of the biggest challenges posed by the Internet of Things are security and costs: connected devices and sensors are still costly, especially for individual users and small businesses, and the risk of hackers accessing private information is still existent.

However, despite these initial roadblocks, the technologies behind the Internet of Things and automation are positioned to make great impacts and to eventually become commonplace in even the smallest of companies. As both technologies become more widespread, the challenges associated with the two technologies will drastically subside: the investments required to become an adopter will significantly decreased and more robust security precautions will also follow along. This means adoption will become more widespread and the capabilities and applications of these two technologies will increase along with it.

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by Nick Ostdick

TOPICS: RPA Impact, Learning RPA, The Internet of Things

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