“Increase efficiency and reduce costs” – this is pretty much the tagline for robotic process automation across the board. But how does RPA increase efficiency, exactly? It’s easy to think about how physical robotics improved efficiency on the factory production line, and RPA has a similar effect on digital business processes. Here are five solid ways that RPA increases efficiency.
Robots operate 24/7: With RPA, the workday doesn’t end at quitting time. Software robots continue working throughout the night, setting aside any exceptions for human attention the following morning. Robots don’t need coffee or bathroom breaks. They don’t get tired looking at a computer screen, and their attention never wavers. Don’t think of this as a limitation of human ability but rather a unique strength of RPA.
Faster processing time: The number of transactions that RPA can get through in an hour is several times more than that of a human, so your business can handle more items faster. More importantly, faster processing time on forward-facing services usually leads to happier customers. What once took 24 hours to process is now put through in mere minutes.
Finding flaws in the system: RPA collects data on every process and reports it as key analytics. Human managers can then look at these analytics and identify slow areas or bottlenecks in the overall process. If all of your items are piling up at a certain point in the process, the RPA data will help you smooth things out so that everything can flow quickly and smoothly.
More Invested employees: Sure, your processes will become more efficient with RPA, but so will your employees when they’re freed from work they hate. Studies have shown that people love their work when they feel a sense of autonomy, mastery, and purpose. Mindless clicking does not make a satisfied employee.
Do more with less: While RPA can help you reduce personnel costs by taking over menial swivel-chair work, the idea here is to use RPA to grow your business. Maintaining the status quo should not be your end goal. If it is, you’ll miss out on so much of RPA’s potential. Instead, it should allow your employees to handle more clients, more projects, or more challenges when they don’t have to worry about keeping themselves afloat.
It’s not all hype. RPA really can make a difference on multiple levels in making your organization more efficient. Find out how today.