Automation is transforming businesses and directly impacting bottom lines as a result of improved productivity, but it also can raise employees’ concerns about job security.
This Forrester Consulting study was commissioned by UiPath to evaluate the impact of automation and how firms are enabling better planning and preparedness for the future while still considering employee experience.
According to the study, “Automating repetitive, rule-based tasks enables employees to focus on higher-value activities that require advanced skills, improves employee engagement, and translates to happier customers.”
For 66% of companies in this study, RPA software spend is going to increase by at least 5% over the next 12 months. (The Future Of Work Is Still Being Written, But Who Is Holding the Pen?, A Forrester Consulting Thought Leadership Paper Commissioned by UiPath)
The study also states, “Automation is advancing faster than the enterprise knowledge required to support it. With emerging AI-based technology, organizations must adapt their change management approaches to consider culture, skills, and organizational structures to best realize their full potential.”
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