- Combine human intelligence with machine efficiency and active learning to train custom AI models at speed and scale.
- Give business users the no-code tools they need to create custom, accurate ML models in minutes, not months.
- Fine tune the Communications Mining Large Language Model to tailor it to the needs of your business.
There’s a wealth of value in your communications. Don’t let it go to waste.
- Scale AI across your business
- Discover and quantify transformation opportunities within communications
- Improve customer and employee service
- Expand the range of automation possibilities
- Enforce safety and compliance
- Mine historic communications to identify and quantify transformation opportunities.
- Analyze message clusters that reveal repetitive processes, requests, and issues.
- Aggregate, query, and chart at all levels to find the insights for process improvement and business innovation.
- Unlock the knowledge trapped within unstructured communication.
- Identify, quantify, and track in issues in real time.
- Improve the service experience with configurable dashboards, alerts, and reports tracking specific issues such as escalations.
- Connect communication channels, quickly create new sources of structured data, and access predictions from ML models to drive actions downstream.
- Enable reliable, end-to-end automation— attended or unattended with AI understanding and confidence thresholds.
- Easily integrate with your existing systems.
- Establish safeguards for data protection, keep human decision makers in the loop, and adhere to standards for responsible AI governance and use.
- Rely on a resilient and enterprise-grade platform that easily scales with your evolving needs.
We’ve built a platform for launching business transformation. Ready for take-off?
"At Hiscox, we have a motto for how we want to do service: ‘easy, simple, and worry free.’ I like to use this to describe Communications Mining: easy, simple, and worry-free technology. If I want to launch a new model, I don’t need to ask for a new use case or budget, I just ask my team to start model training."
Head of Service Center, Efficiency, and Automation, Hiscox
Enterprise-grade automation, self-hosted deployment
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The ultimate guide to communications mining
Explore how businesses are using AI to automate more processes, scale operations, and transform the service experience—with the revolutionary capabilities of communications mining.