- Combine human intelligence with machine efficiency and active learning to train custom AI models at speed and scale.
- Give business users the no-code tools they need to create custom, accurate ML models in minutes, not months.
- Fine tune the Communications Mining Large Language Model to tailor it to the needs of your business.

There’s a wealth of value in your communications. Don’t let it go to waste.
- Scale AI across your business
- Discover and quantify transformation opportunities within communications
- Improve customer and employee service
- Expand the range of automation possibilities
- Enforce safety and compliance

- Mine historic communications to identify and quantify transformation opportunities.
- Analyze message clusters that reveal repetitive processes, requests, and issues.
- Aggregate, query, and chart at all levels to find the insights for process improvement and business innovation.

- Unlock the knowledge trapped within unstructured communication.
- Identify, quantify, and track in issues in real time.
- Improve the service experience with configurable dashboards, alerts, and reports tracking specific issues such as escalations.

- Connect communication channels, quickly create new sources of structured data, and access predictions from ML models to drive actions downstream.
- Enable reliable, end-to-end automation— attended or unattended with AI understanding and confidence thresholds.
- Easily integrate with your existing systems.

- Establish safeguards for data protection, keep human decision makers in the loop, and adhere to standards for responsible AI governance and use.
- Rely on a resilient and enterprise-grade platform that easily scales with your evolving needs.

We’ve built a platform for launching business transformation. Ready for take-off?


"At Hiscox, we have a motto for how we want to do service: ‘easy, simple, and worry free.’ I like to use this to describe Communications Mining: easy, simple, and worry-free technology. If I want to launch a new model, I don’t need to ask for a new use case or budget, I just ask my team to start model training."
Marco Rodrigues
Head of Service Center, Efficiency, and Automation, Hiscox

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White paper
The ultimate guide to communications mining
Explore how businesses are using AI to automate more processes, scale operations, and transform the service experience—with the revolutionary capabilities of communications mining.