Solving real-world problems using artificial intelligence (AI)—and pairing AI with RPA—motivates every individual at UiPath.
Tackling that is what customer-driven innovation is all about.
We know we can’t—and shouldn’t—try to tackle the application of AI to solve business challenges alone. Working with customers helps us simplify complexities. That’s why we practice customer-driven innovation: to erase boundaries between our customers and ourselves.
Customer-driven innovation is at the heart of our mission and embedded in our DNA. We’re passionate about the potential for AI and RPA to solve customer problems across industries and use cases.
With your help, we are continually finding ways to pair AI with RPA to tackle real-world pain points.
We begin every product discussion with these questions:
Why are customers asking for this type of product?
What problems will this particular product solve for our customers?
How can we incorporate customers into the development process?
Customer-driven innovation is our unique approach to product development and solution delivery across all of our product lines.
We gather feedback from many touchpoints, including preview programs, our customer advisory board, our 400k+ user community, meetups, and conferences, to open us up to learn, share, and collaborate.
UiPath product development begins and ends with you because nobody knows your business—and your pain points—better than you do.Your unique insights into the challenges you face day-to-day help us create RPA applications to simplify your business workflows and free up your teams for higher-value tasks.
Keeping a two-way communication channel open with our customers ensures we can quickly adapt to the market and respond directly to customer needs.
With your feedback top-of-mind, we develop new products to more effectively meet your needs.
By actively listening to our customers, we amplify the customer voice and customer influence at each stage of the product lifecycle: research, design, development, early access programs (EAP), private preview, public preview, and launch of a product to general availability.
Our collaboration doesn’t end at launch. We refine and optimize products based on customer feedback long after a product goes to market.
Every new release, upgrade, and update brings our products closer to our customers.
How has our approach to customer-driven innovation empowered companies around the world to redefine how they do business? Let’s explore a few key use cases:
Chevron had long grappled with industry requirements to document over 1,000 field reports on a daily basis. In addition, analysts were overwhelmed by the ongoing need to mine valuable information from those unstructured documents and extract useful insights. The UiPath Enterprise RPA Platform and Document Understanding improves data accuracy and reduces data extraction time for one report from weeks to less than 2 minutes.
We’re ready to work with you at any stage of your journey. Connect with us today and let’s collaborate to help you take advantage of an AI-enabled RPA solution. We'll address your most pressing business challenges and help drive tangible results for your company.