Increased number of complaints due to finance challenges
A financial services company is getting an increased number of complaints from customers about financial challenges and concerns caused by the coronavirus pandemic. With reduced staffing and increased volumes they need a way to acknowledge customer complaints in line with the regulations.
Automation is helping the company manage the acknowledgement of customer complaints quicker and more efficiently. A software robot sends a letter to customers acknowledging receipt of complaints. It pairs customer details with a date and time to trigger the relevant communication.
This keeps customers up to date, while meeting regulatory requirements and avoiding any fines.