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Back Industry: Transportation

Process opportunities when few are flying

COVID-19 Challenge

Travel industry has been heavily impacted

COVID-19 has restricted people from travel between nations, across the globe, and in various countries people are asked to stay home with minimal social interactions or gathering. A major airline has drastically decreased their flying capacity and number of flights to historical low records, which is hurting their bottom line. In addition, the airline has taken some steep actions such as providing unpaid leave (but left benefits) for some of their employees worldwide.

Solution

The airline can use attended and unattended automations within finance & accounting, supply chain, HR, and IT ops to ensure business continuity with fewer employees and improved process efficiency. Identified process opportunities include crew scheduling, operations control, baggage handling, booking, billing and settlements, and network planning.