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Processing a 10x increase in sanitizer orders

COVID-19 Challenge

High product demand is causing an influx of orders.

Due to COVID-19, a hygienic company has a 10x influx of orders of hand sanitizer. Their team usually processes the orders in SAP but cannot keep up with the spike in demand. The order response teams execute daily updates to 6000 orders (usual demand + new orders). They have a 6-hour timeframe in which they need to process these orders, plus one hour to handle any exceptions.


The team recently added 20 unattended robots to handle the volume (40 bots in total), and they might add more robots in the coming days to continue to meet a growing market need. The automation team helped order response teams to help execute daily updates, with the bots bringing efficiency at one order per minute.