Back Industry: Healthcare

Resume financial processes amid reduced workforce

COVID-19 Challenge

Staff reductions create delays in claim and payment processing

60% of a large dental organization has been furloughed due to inactivity during the COVID-19 crisis. This has left mission critical processes now unmanaged. The dental organization’s claims process is manual and the personnel is no longer available to execute. On top of that, Finance and Revenue Cycle Management has completely stopped, impacting cash flow.


The dental organization is starting to use automation to keep their claims process and Revenue Cycle Management running. With attended automation, they will take the details of a claim from a spreadsheet and check its status via a common exchange portal. The status will then be updated in the spreadsheet and used to track incoming payments, prioritizing larger pending claims.