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Automating approval or rejection of financial support requests

COVID-19 Challenge

Over 100,000 Flemish entrepreneurs have applied for financial support during the crisis in Belgium

On March 13, the Flemish Government in Belgium launched the corona nuisance premium to support Flemish companies in financial difficulty due to the global pandemic. This was addressed to approximately 600,000 entrepreneurs that are active in the region and might have been in financial distress, so a safe and rapid process was essential.

In a record of 10 working days, the Flemish Agency for Innovation and Entrepreneurship (VLAIO) built with their IT partner DXC a web application to register the requests. Within 6 days after the launch, the platform has already registered more than 70,000 applications for financial support, which created a significant backlog for VLAIO employees to verify validity, and then approve or reject the application.

At busy times about 800 users want to apply for their premium at the same time. The first day there was even a peak of 20,000 simultaneous users. A digital queue ensures that the system is not overloaded. Users in the queue know how long they have to wait, and this is usually under 15 minutes.

Solution

Several days after the go-live of the web application, a UiPath software robot has been added into production checking in various databases whether the applicant is entitled to the compensation by using the Flemish Access and User Management System and automating the approval or rejection of the requests.