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UiPath bot monitors emails for high priority COVID-19 cases

COVID-19 Challenge

Large number of emails takes too much time to process manually

During the coronavirus pandemic, hospitals and government authorities are receiving numerous emails related to suspect COVID-19 cases. So officials are reading and analyzing them to identify, detect, and classify the cases. This is a time-consuming task that leads to delays in distributing critical information. And leaves the sender without a timely reply.

Solution

UiPath set up an attended robot that can monitor centralized inboxes where concerned individuals are submitting their symptoms. It extracts relevant info from the emails and the generates a report in a .xls file format.

The automation then flags the information based on defined business rules and sends the reports to an admin for further analysis and action. This way, high risk individuals can more immediately be contacted and informed upon next steps.