Try UiPath Free

Back Industry: Public Sector

Creating visibility to status of tools for remote employees

COVID-19 Challenge

Federal employees working remotely have no visibility to secure monitoring tools 

Due to COVID-19, employees of a federal organization are forced to work from home and cannot access important monitoring tools that are blocked by a security infrastructure. Giving access to all employees working from home is not feasible, leaving staff with no visibility to infrastructure problems or important application statuses. 

Solution

The federal organization built a software robot that regularly takes a screenshot of important monitoring tools and attaches them as a message in Microsoft Teams. This gives remote employees their much-needed visibility into the monitoring tools they cannot access otherwise.