This whitepaper discusses the four steps involved in overcoming any fears, namely automatonophobia, and getting started with process automation. Automatonophobia, according to KPMG, is “the fear of anything that falsely represents a sentient being. And when it comes to process automation, many organizations have this fear about getting started….Which camp do you want to be in? Do you want to follow the market and be at status quo with your competitors? Or do you want to act first and create competitive advantage?” The time to implement RPA is now. Many organizations are already making use of RPA and reaping the benefits, so moving past any hesitations is critical in order to maintain a competitive edge within your industry.
KPMG’s four steps to embracing robotic process automation (RPA) to become a leader of early adopter in your industry include:
- Consider the culture of your company, and start with the right-sized pilot. The type of automation your organization chooses will highly depend on the nature of your organization as well as the types of tasks you want to automate. RPA is great for automating, for example, order processing and swivel-chair activities that involve repetitive and time-consuming involvement from your employees. These factors will also influence the pilot size that your organization starts with.
- Create a center of excellence to operationalize automation throughout the enterprise. A center of excellence is equivalent to a central automation team, which will help your organization scale the use of RPA to its needs. Your team “should consider the role of automation in the enterprise strategy, develop an automation plan, manage implementation, and drive adoption through the organization...This team will ultimately take the lead on automation project throughout the enterprise, including the establishment of standards, response to business units’ requests for new solutions, management of vendors relationships, assessment of benefits, and development of controls to prevent rogue ‘bots’...”
- Identify initial targets for automation projects, and choose the right technologies. Your center of excellence will help determine processes that will be automated. These activities are typically present in high volume and are transactional. They can include, for example, service delivery, service assurance, IT infrastructure support, customer care, and finance. Your team will also determine what RPA vendor will be used to automate each process.
- Assess the benefits of automation projects, and prioritize them accordingly. An important part of implementing automation software is analyzing how your organization benefits and which of these advantages are the most important, not always an easy process. KPMG suggests that “While there is substantial value in basic automation, the truly transformative value comes with more advanced technologies that require more money, more buy-in, and greater change management. And the path to these transformational investments is more straightforward when there is an established track record of success.”
By following these steps when implementing RPA within your organization, you’ll be able to take advantage of the number benefits of automation projects. KPMG suggests that these include improved customer satisfaction, employee morale, quality of deliverables, and operational efficiency, as well as reduced manual hours that need to be worked by employees.