Did you know that Human Resource (HR) professionals can mobilize Robotic Process Automation (RPA) and Artificial Intelligence (AI) to create a better employee experience, enhance business performance, and create more time for value-added work within their organization? Here's how.
RPA is a technology that allows a user to configure a software robot to perform a variety of tasks previously done by humans. Automating frees up the human employee to do work that adds value, and this speaks volumes for today’s HR professionals.
RPA can enhance employee experience
The modern HR professional strives to create a workplace that enhances employee experience, which is the experience the employee has throughout their journey with an organization.
As millennials and post-millennials begin to populate the workforce in greater numbers, the employee experience is becoming even more critical. These generations primarily grew up with increasing access to ubiquitous technology geared at making various aspects of their lives digital, simpler, and easier.
Enhancing the employee experience means creating an engaging, digital, and seamless experience for the employee.
Technology that combines RPA and AI delivers that simple and digital experience modern HR professionals strive to create. By automating rule-based and repetitive tasks, the technology carries out processes and delivers finished products to the human employee.
Instead of spending hours copying and pasting data from one form into a system, an RPA robot can do that. RPA is enhanced with AI components that can read a form and enter the data in the system for the employee. This creates a better experience for the employee, who doesn't want to spend hours doing monotonous tasks.
A technology for value-added work
"It just makes the job better. I can focus on other projects or processes that are more valuable. I can focus more on interacting with people or thinking about Corporate Social Responsibility (CSR) projects.” - Mari Ambrose, People Operations Leader, UiPath
Additionally, HR professionals want to spend more time on HR tasks that enhance business performance. Often overburdened with tasks and paperwork, most HR professionals would prefer to be doing the type of work that creates value for the company and its employees.
A lot of the paperwork, while essential, occupies a great deal of time and prevents the HR professional from doing more meaningful work that drives business. Mari Ambrose, the People Operations Leader at UiPath for the EMEA region, explained the impact automating the onboarding process had for her:
"It just makes the job better. I can focus on other projects or processes that are more valuable. I can focus more on interacting with people, or thinking about Corporate Social Responsibility (CSR) projects.”
Create a more human-centric HR department and workforce
Tasks that can easily be automated within the HR portfolio include sick leave and vacation time requests, the expense and reimbursement process, the onboarding and offboarding processes, and more. By automating the routine tasks, RPA helps HR professionals focus on the aspects of their work that matter most. They have more time to interact with the employees, attend scouting events, and to develop training and re-skilling programs.
An automated HR department is more human-centric, and it has the capability of taking the company to new heights.