How Generative AI and automation will improve healthcare and patient outcomes

How generative AI and automation can improve healthcare

Historically, the healthcare industry has been a late adopter when it comes to implementing cutting-edge technology. As technology continues to advance, we are beginning to witness an evolution in the way we approach the application of artificial intelligence (AI) in healthcare.

One such advancement transforming healthcare is the emergence of Generative AI. In this blog post, we'll explore the potential of Generative AI to revolutionize healthcare by improving patient outcomes, advancing medical research, and streamlining the healthcare delivery process.

What is Generative AI?

Generative AI is a branch of AI that creates new content, such as images, music, or text, rather than simply providing a pre-programmed response to a given input. It gives users access to a generative machine learning model, trained on masses of example data, which they can directly interact with (usually by submitting a prompt, a request, or another input). This technology is particularly useful in healthcare, where it has the potential to revolutionize the way we diagnose, treat, and prevent illnesses.

How is Generative AI improving patient outcomes?

Generative AI has the significant benefit of being able to analyze extensive volumes of medical data, aiding doctors in improving their diagnostic and treatment choices. When utilized alongside UiPath unattended robots for post-processing, Generative AI helps identify patterns that may go unnoticed by human doctors. AI does so by examining a patient's medical history, genetic composition, and symptoms. These capabilities can lead to better outcomes in disease diagnosis, earlier detection of illnesses, and more precise treatment plans.

Generative AI can also help personalize treatment plans for individual patients based on their unique medical history and genetics. This can result in more effective treatments with fewer side effects. For example, Generative AI can help identify which medications are likely to be most effective for a particular patient, based on their medical history, genetics, and other factors.

Medical research is another area where Generative AI is making a big impact. By analyzing vast amounts of medical data, Generative AI can help researchers identify new treatments and therapies for a wide range of diseases. This can lead to faster development of new drugs and therapies, which can help improve patient outcomes and save lives.

Editor's note: if you missed UiPath AI Summit, the healthcare session recording is available on demand for a limited time. Registration is free to access the "From document-driven processes to data-driven healthcare with AI and automation" session recording.

How does UiPath help?

Generative AI is already having a transformative impact on healthcare provision. However, by integrating the insight of Generative AI with the action provided by automation, that impact is force-multiplied.

The UiPath Business Automation Platform offers an open, flexible, and responsible approach to AI-powered automation. The UiPath Platform helps customers integrate and enhance the utility of automation and AI tools within their burgeoning tech stack. This includes integrating Generative AI tools such as ChatGPT or Bard into their automation workflows.

The UiPath Platform also provides its own native AI capabilities. UiPath Communications Mining leverages an advanced, transformer-based large language model (LLM), the same underlying technology as ChatGPT.

Communications Mining enables healthcare enterprises to harness the power of AI-powered LLMs. It does this in a way that's safe, reliable, and fine-tuned to understand provider-patient interactions. Communications Mining also helps support population health management at scale.

We have also demonstrated the successful integration of ChatGPT with the recent announcement of UiPath OpenAI and Microsoft Azure OpenAI connectors (in public preview). UiPath robots can trigger required actions and process requests based on Generative AI interactions. This synthesis could greatly streamline healthcare delivery processes.

By automating many routine tasks, such as appointment scheduling and patient intake, AI-enabled automation can free up doctors and other healthcare professionals to focus on more important tasks, such as patient care. This can lead to faster and more efficient healthcare delivery, which can ultimately lead to better patient outcomes.

Finally, Test Suite enables UiPath customers to create automated test cases and have our bots execute them, significantly reducing the upfront effort of testing critical applications that support patient interactions.


Generative AI is a powerful tool that's transforming the healthcare industry and improving patient outcomes. With our trustworthy and enterprise-ready AI framework, customers can consume, analyze, and act on vast amounts of medical data through AI-powered automation. And doctors can make better diagnoses, personalize treatment plans, and identify new treatments and therapies.

As this technology continues to advance, we can expect to see even more exciting developments in healthcare that will ultimately benefit patients and save lives.

Want to learn more about UiPath AI-powered automation capabilities in the document understanding space? Watch the on-demand webinar at your convenience.

Pavan Kumar Venkatrao
Pavan Kumar Venkatrao

Principal Customer Success Manager, UiPath

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