Process intelligence: drive transformation with smarter, faster operations

Business leaders are under pressure to do more with less—faster than ever. But organizations face increasingly complex process landscapes that span departments, systems, and workflows. And while processes may look clean on paper, in reality they’re full of detours, exceptions, and inefficiencies that stall growth. With large organizations typically using more than 175 systems, complexity can really take off.

That’s where process intelligence changes the game. By combining process mining, task mining, and AI-powered analytics, it gives leaders a clear, data-driven view of how work happens across people, systems, and teams. This provides the insights to turn that knowledge into action, driving continuous improvement and process transformation.

Moving from static to continuous process improvement

The challenge with traditional process evaluation? It's stuck in time. Most organizations only look at their processes at specific moments, investing time and resources into discovering and documenting how things work. But as soon as that work is done, it starts to become outdated as processes naturally evolve, making those hard-earned insights less and less useful.

Constantly hiring consultants or dedicating staff to repeatedly evaluate hundreds of business processes across the organization is both inefficient and impractical. But what if you had tools that could continuously monitor processes, automatically identifying what's working and what isn't?

Process intelligence isn't just an upgrade to old-school process analysis—it's a game-changer. We're talking about moving away from just watching from the sidelines and taking occasional snapshots to embracing smart, active systems that drive ongoing improvements and automation.

Rather than simply identifying problems after they occur, process intelligence can predict potential issues and recommend proactive solutions. This shift from reactive to proactive process management is particularly valuable in the context of agentic automation, where AI agents need continuous feedback to improve their decision-making capabilities and adapt to changing business conditions.

Why process intelligence is the perfect partner for agentic automation

Agentic automation is reshaping how work gets done—AI agents, robots, and people working together in dynamic, adaptive ways. And you can elevate your automation initiatives with valuable insights by adding process intelligence into the mix.

Process intelligence enhances your enterprise transformation journey, providing:

• Clarity: a real-world map of how processes actually run (not just how they’re documented)

• Prioritization: data to spot the best candidates for automation

• Context: the insights AI agents need to handle exceptions and edge cases

The result is a powerful flywheel: smarter process understanding leads to smarter automation, which creates more data and insights to fuel the next wave of improvements.

Making better decisions, faster

With process intelligence, leaders across the business and evolving AI agents can see what's really happening and spot opportunities to improve. Process intelligence creates a continuous cycle of discovery, optimization, and automation that constantly adapts to changing business conditions.

By providing comprehensive visibility into how work actually happens—across systems, humans, and digital workers—process intelligence ensures your automation resources are deployed where they'll create maximum impact.

Purchase-to-pay demo screenshot. Read more about using agentic automation with your purchase-to-pay processes.

In a business environment defined by constant change, this commitment to data-driven process excellence ensures that organizations not only respond to market shifts but anticipate and capitalize on them. This makes process intelligence not just a technology investment but a strategic asset that appreciates in value over time.

Take the next step

Ready to see how process intelligence can accelerate your transformation journey? Join us for our upcoming webinar, "The role of process intelligence in your agentic journey." Our experts will demonstrate how leading organizations are using process insights to drive business impact.