Try UiPath Free

Legal & Support terms

UiPath Legal & Support terms

Legal & Support terms

 

This section outlines the terms that govern the relationship between you and UiPath, depending on the Product you are using. UiPath encourages you to take a moment to read through the terms, to ensure that you have a complete understanding of the principles guiding your use of the Products.

License terms

The enterprise agreement between UiPath and Customer will apply to Customer’s use of paid Products.

 

Other non-enterprise Products or Services may be subject to their own terms of use, as set out here, unless otherwise expressly agreed in writing between UiPath and you.

 

Your use of the UiPath Open Platform is governed by the terms available here.

Data Processing Agreement

Download the Data Processing Agreement here.

Policies

 

The following policies are part of the agreement between UiPath and Customer.

Acceptable Use Policy

This Policy is read together with the agreement (“ToU”) between UiPath and the end user/customer/partner (“you”).

 

Unless otherwise defined herein, capitalized terms have the meaning attributed to them in the Agreement. “Products” or “Software” means any software component and hosted service made available by us and all improvements thereof and “Services” means any and all services and related deliverables we provide, either directly or indirectly. Some other specific terms used herein shall have the following meaning:

 

  • “development” or “design” means the creation of an automation workflow;
  • “production” or “commercial use” refers to running a software in your working environment in accordance with its intended use.

 

Section I. Mandatory rules for use of the Software and access to the Services:

 

(a) you must use them in accordance with the Agreement and as described in the Licensing Models Policy;

 

(b) you must comply with all terms and conditions required by third-party providers of any data, products, services, platforms, etc. you might use with the Software and Services and carry the entire risk of such use;

 

(c) you must not use them to operate in a service bureau, managed service or commercial hosting services environment, unless expressly approved by UiPath in writing;

 

(d) unless expressly allowed by us, you will not mix production purpose Software with non-production purpose Software;

 

(e) you must not exceed the number of allocated licenses, or circumvent any technological protection measures set by UiPath to control access to the Software;

 

(f) unless otherwise instructed by UiPath, you may copy the Software and any associated licenses solely as needed for disaster recovery purposes, in case of force majeure; UiPath may request proof of the force majeure;

 

(g) you must not use and will not encourage others to use the Software or Services (i). for benchmarking or comparison purposes, (ii) to acquire any technical specifications and gain a competitive technological or business advantage, (iii). to infringe any rights, (iv). to violate any laws or contracts, (v). to access, tamper with or use non-public areas of any systems of UiPath, its Affiliates or their users, (vi) to perform any type of security testing, including penetration testing;

 

(h) you must not use the Software or Services for any purposes prohibited by US, EU or other applicable law, including any export control laws or in connection with the design, construction and/or operation of any system where the use or a failure of such system could result in a situation that threatens the safety of human life or severe physical harm or environmental or property damage (including, for example, use in connection with any nuclear, avionics, life support or other life critical application). The Software is not fault tolerant and are not designed for such use and UiPath expressly disclaims any liability or warranty for such high-risk use;

 

(i) you must not alter, adapt, merge, modify, translate, decompile, develop versions or derivative works, reverse engineer, upgrade, improve or extend, features or functionalities of the Software or Services or otherwise derive source code therefrom, except to the extent expressly permitted under applicable law and if it is essential to do so for the purpose of achieving interoperability of the Software or Services with another software program, and provided that, you have first requested UiPath to provide the information necessary to achieve such interoperability with at least 90 (ninety) days advance written notice and UiPath has not made such information available;

 

(j) you must not remove, alter, modify or appropriate or use as yours, any proprietary markings included therein;

 

(k) you must not resell, sublicense, assign, transfer, rent, lease, lend or otherwise distribute your rights acquired under the Agreement;

 

(l) you must flow down all your obligations herein to, and will be liable for, all third parties you give access to Software /Services.

 

 

Section II. If UiPath provides you any Services, you will:

 

(a) back-up and validate data from all systems that may be accessed during and in connection with the provision of Services and UiPath assumes no liability for data loss or corruption thereof;

 

(b) not rely on UiPath providing any installations, deployment assistance or incident resolution in relation to any hardware or software other than the paid Software and Services;

 

(c) make sure you have all necessary rights to any third-party products you request UiPath to add within the Services provided to you.

 

Section III. As for your ethical obligations and conduct to which we keep all our customers and partners:

 

(a) you will not defame, stalk, harass or threaten UiPath or others, or organize acts of violence;

 

(b) you will not use the Software or access the Services for immoral purposes;

 

(c) you will not use or allow any third party to use the Software or Services to interfere in any political, electoral or democratic process.

 

 

Section IV.Section IV. If you use technology based on artificial intelligence (AI) and machine learning (ML) technology, with or within or as part of, UiPath’s Software and/or Services, you must observe the following principles:

 

(a) respect persons and human rights and take into consideration the practical and emotional factors in relation to using the technology;

 

(b) use good quality, high volume, and unbiased data, and use personal data to the minimum extent possible in designing and creating your AI/ML technology or otherwise adapting AI/ML technology (where creation or adaptation are permitted by, as applicable, UiPath or the copyright owner);

 

(c) use the privacy by design principles in a demonstrable manner and be able to provide documentation explaining how the technology works to users or persons impacted by it;

 

(d) define the outcome of employing the AI/ML technology and be transparent about its limitations as well as about the limitations of the data used to train the AI/ML based product or service;

 

(e) make sure to involve a human arbiter in the process if your product or service enables automated decision-making mechanisms;

 

(f) keep detailed records of your design process and decision making when designing or creating your AI/ML technology or otherwise adapting/re-training AI/ML technology (where creation or adaptation are permitted by, as applicable, UiPath or the copyright owner).

Section V. UiPath may provide certain offerings or licenses subject to associated specific terms and conditions, as follows:

 

(a) Upgrade Support Licenses: you may need upgrade support licenses which UiPath will provide at its sole discretion; you will only use them as needed for the purpose of upgrading from one Software version to another and the number of upgrade support licenses will not exceed the number your production licenses at any time.

 

(b) Non-Production Licenses: we may provide you Software licenses limited to non-production use (e.g. for trial, internal training, evaluation, etc.); you will not use them for commercial purposes or in a production environment and you will only use “dummy data” therein with no personal data or protected health information (as defined under applicable privacy laws);

 

(c) Specific packages and Preview offerings: there are specific conditions which you have to fulfill in order to access either of them and additional terms and conditions may apply. You will find more details on UiPath’s or its Affiliates’ websites.

 

 

Section VI. If we notice any inactivity on your side or if you don't renew your subscription, we reserve the right to take certain measures:

(a) Community: if we notice inactivity in your use for more than 90 (ninety) consecutive days, we may close your account and/or delete any data you’re imported into the Software, which may no longer be recovered;


(b) Trial enterprise: if by the end of the trial license period for a Software component, you did not purchase the enterprise version subscription, UiPath reserves the right to demote your organization to the community edition; as a consequence some of the Software components you had access to during trial will no longer be available and consequently any data imported in such components may be deleted by UiPath and may not be recovered;


(c) Enterprise: if within 14 (fourteen) days from the end of the enterprise license period for a Software component, you did not renew your enterprise subscription, UiPath reserves the right to demote your organization to the community edition; as a consequence some of the Software components you had access to during enterprise will no longer be available and consequently any data imported in such components may be deleted by UiPath and may not be recovered.

 

Section VII. In relation to accounts and systems managed by us, the following obligations apply:

 

(a) you will not attempt to, or gain unauthorised access to any service, account, computer systems or network or circumvent any authentication or security measures or test the vulnerability of the systems or networks;

 

(b) you will not attempt to, or interfere with any user, host, or network, (e.g by sending a virus, overloading, spamming, or mail-bombing or use the Products or Services to distribute malware, impersonate or misrepresent affiliation with any person or entity);

 

(c) you will back-up and validate data from all systems that may be accessed during and in connection with the provision of Services and UiPath assumes no liability for data loss or corruption thereof;

 

(d) you will keep passwords/other login information secured and monitor and control all activity conducted through your account;

 

(e) you will notify UiPath at security.breach@uipath.com if you suspect any illegal or unauthorized activity or a security breach involving your account with UiPath, including any loss, theft, or unauthorized disclosure or use of a username or password;

 

(f) if a user creates an account with an e-mail address pertaining to, or associated with, a company or organization, UiPath deems that such user is an authorised user;

 

(g) you are not allowed to sell, buy, or solicit other forms of payment in exchange for account names;

 

(h) we rely on your good faith to not use names of individuals or organizations that you are not affiliated with, in a misleading manner; unauthorized use may constitute trademark infringement and we may take action against it;

 

(i) if you believe someone is using your organization’s trademark-protected materials or implies any affiliation with your organization, send us an e-mail at legal@uipath.com titled “Account Name Review” and we will assess the matter.

 

Section VIII. In relation to your data

(a) you will comply with applicable laws and regulations and for obtaining any required import authorizations;

 

(b) you will allow UiPath to access, use and process the data you upload to or use with the Products and Services as reasonably necessary (a) to provide, maintain and update the Services; (b) to prevent or address service, security, support or technical issues; (c) as required by law or as permitted by UiPath’s Privacy Policy.

 

We reserve the right to update this Policy on https://www.uipath.com at any time without prior written notice.
Last update made on: 25.08.2020.

Account Policy

UiPath is committed to nurturing a safe environment for software use and we expect our customers, users and partners to comply with the same standards. This Policy is read together with the agreement between us and the end user/customer/partner (“you”) and the other applicable policies on our website (“ToU”).

 

Account Basics

 

(a) account names are provided on a first-registered basis and are intended for immediate and active use;

 

(b) attempts to sell, buy, or solicit other forms of payment in exchange for account names are prohibited;

 

(c) to keep your account active, you must log-in on a regular basis;

 

(d) if you create an account with an e-mail address pertaining to, or associated with, a company or organization, we will assume in good faith that you have the power to represent, and bind, that entity;

 

(e) all information access you access through your account is confidential and proprietary of UiPath and you will not disclose it unless as permitted under the ToU;

 

(f) we may store, use and process your account information to enable the use and operation of our Products or Services;

 

Name Squatting

 

(g) we rely on your good faith to not use names of individuals or organizations that you are not affiliated with, in a misleading manner; unauthorized use may constitute trademark infringement and we may take action against it;

 

(h) if you believe someone is using your organization’s trademark-protected materials or implies any affiliation with your organization, send us an e-mail at legal@uipath.com titled “Account Name Review” and we will assess the matter;

 

Account Removal

 

(i) we may remove or suspend your account in certain situations:

  • Inactivity: if we reasonably determine that your free account is inactive for at least 90 (ninety) days, no users have signed in and no automation jobs have been run therein;
  • Breach: if we reasonably suspect that you have breached your obligations toward us, including as set out in the ToU and the Acceptable Use Policy;
  • Fees: if applicable, you fail to pay the associated fees when due;
  • Infringement: if we reasonably suspect that keeping the account may be unlawful or infringe any third-party rights;
  • Upon Request: as requested by you, if we do not have a legal obligation or legitimate interest to further keep your account information.

 

(j) as a consequence of removing your account you will no longer be able to sign in and any and all data in your account, including the account name, will be permanently deleted and cannot be recovered;

 

(k) we may take reasonable steps to notify you prior to removing or suspending the account but will be under no obligation to do so;

 

(l) we are not liable for any loss of data as a result of applying this Policy;

 

(m) upon termination, we may retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

 

We reserve the right to update this Policy on https://www.uipath.com at any time without prior written notice.
Last update made on: 17.12.2019.

DMCA Policy

UiPath is committed to respecting the intellectual property rights of others and we expect our customers, users and partners to comply with the same standards. This Policy is read together with the agreement between us and the end user/customer/partner (“you”) and the other applicable terms and conditions available on our website (“ToU”).

 

DMCA Recourse

 

The Digital Millennium Copyright Act (“DMCA”) provides recourse for copyright owners who believe that material appearing on the internet infringes their rights under U.S. copyright law. If you’d like to check it out, the DMCA is available on the U.S. Copyright Office website at http://www.copyright.gov/legislation/dmca.pdf.

 

We have put in place a process of responding to clear notices of copyright infringement consistent with the DMCA. If you believe in good faith that materials available within UiPath products or services infringe your or a third party’s copyright, you may ask us to remove or block access to such materials, by sending an e-mail to us at legal@uipath.com with the following details and meeting the DMCA applicable requirements:

 

  1. “Report Abuse Copyright Infringement” in the subject filed of the e-mail;
  2. a description of the copyrighted work(s) claimed to have been infringed;
  3. a description of the material you claim to be infringing or the subject of the infringing activity, and information that could allow us to locate the material in our products or services;
  4. the following statements “I hereby declare that use of the material in the manner presented above is not authorized by the copyright owner, its agent, or the law” and “I hereby represent that this notification is accurate and, under penalty of perjury, that I am, or I am authorized to act on behalf of, the owner of an exclusive right that is allegedly infringed in the material”;
  5. your name, address, telephone number and email address; and
  6. a physical or electronic signature of the copyright owner or a person authorized to act on the owner's behalf.

 

Please consult your legal advisor before filing a notice, noting there can be penalties for false claims under the DMCA.

 

If we find the allegations to be correct, we may remove the offending material and warn the user who posted it. We reserve the right to suspend or disable the accounts of users who repeatedly mislead others or violate any third-party intellectual property rights.

 

Intellectual Property Compliance

 

During the term of the ToU, we expect you to comply with all intellectual property applicable law and not misuse any thirdparty intellectual property right, including pertaining to UiPath.

 

We reserve the right to update this Policy on https://www.uipath.com at any time without prior written notice.
Last update made on: 17.12.2019.

Licensing Policy

The licensing policy is available here.

 

Product Lifecycle Policy

The product lifecycle policy is available here.

 

Trademark & Copyright Use Policy

UiPath is committed to respecting the intellectual property rights of others and we expect our customers, users and partners to comply with the same standards. This Policy is read together with the agreement between us and the end user/customer/partner (“you”) and the other applicable terms and conditions available on our trust portal (“ToU”).

 

If you want to use our trademarks, logos and/or UiPath proprietary copyrighted works, you must first get our consent by filling out the Trademark & Copyright Use Permission Form and sending it to us via your UiPath contact.

 

Once you get our consent and are free to use our trademarks and/or copyrighted works, you must follow the guidelines set out here and with any other instructions provided to you by UiPath.

 

UiPath’s trademarks and copyrighted works include brand names, logos, documentation, content displayed on UiPath’s websites and social media platforms, videos, images, sound clips, designs and any other materials protected under trademark and copyright laws.

 

Permitted uses of UiPath’s Trademarks

 

You must always use UiPath’s trademarks in accordance with UiPath's Brand Guidelines. You agree to:

 

  • use the trademarks only in the manner, for the purpose, and in the media described in the Trademark & Copyright Use Permission Form signed by UiPath;
  • refer to UiPath’s trademarks in word form only to describe compatibility/interoperability between your products or services and those of UiPath, in a manner that does not suggest Your product or service is provided under the trademark of, or by, UiPath;
  • include the symbols “®” or “™” on your first or most prominent reference to the trademark, as appropriate next to the trademark.

 

Any material including a trademark of UiPath must include the following trademark notice statement: “[insert UiPath trademark using the proper trademark symbol] is a trademark of UiPath, Inc. and UiPath SRL, and is used here with permission.”

 

Prohibited uses of UiPath’s Trademarks

 

You agree not to:

 

  • use UiPath trademarks more prominently than Your company/product’s name;
  • change or alter UiPath’s trademarks in any way, or combine it with any other symbol, word, image, design, trademark or other element, or otherwise alter it or incorporate it into a slogan;
  • use the trade name in any way that implies affiliation with, sponsorship, endorsement or approval by UiPath of Your products and services;
  • use UiPath’s trademarks as nouns or verbs;
  • register UiPath’s trademarks as Google Ads or similar online advertising tools;
  • use the trademark with objectionable material (e.g., illegal, defamatory or pornographic material), or to create derivative works based on the trademark;
  • use UiPath’s trademarks in any way that is contrary to the above, good faith and fair competition principles;
  • use or imitate UiPath’s trade dress, including the look and feel of UiPath’s websites, marketing materials, fonts, color schemes and imagery.

 

You may not display, use or incorporate any trademark of UiPath on your website, social media platform, promotional marketing, commercial or informational materials or otherwise in connection with your products or services without a license or a Trademark & Copyright Use Permission Form executed by UiPath.

 

Permitted uses of UiPath’s Copyrighted Works

 

You agree to:

 

  • use UiPath’s copyrighted works only if expressly permitted by UiPath in writing under a Trademark & Copyright Use Permission Form or the ToU;
  • include the following notice in any copy of UiPath’s copyrighted works: “© 20XX UiPath, Inc., UiPath SRL. Used with permission.”;

 

Prohibited uses of UiPath’s Copyrighted Works

 

You agree not to use, reproduce, distribute or create derivative works based on any (portion of) UiPath copyrighted work, without first receiving UiPath’s express written permission under a Trademark & Copyright Use Permission Form or ToU. UiPath retains the right to modify or to revoke the permission granted to You in its sole discretion, unless provided otherwise in the ToU.

Some uses of UiPath’s trademarks or proprietary copyrighted works may fall under a “fair use” exception. If you intend to use UiPath’s trademarks or copyrighted works for commercial purposes and you are unsure whether a particular use falls under the “fair use” exception then you should seek permission from UiPath by filling-in, signing and submitting a Trademark & Copyright Use Permission Form to your UiPath contact.

 

We reserve the right to update this Policy on https://www.uipath.com at any time without prior written notice.
Last update made on: 17.12.2019.

Trademark & Copyright Use Permission Form

Documentation

 

UiPath Products must be used in accordance with the associated documentation available here.

Support

 

UiPath will offer support and maintenance to paid Products in accordance with the Support Terms available here.

Third Party Products

 

UiPath may resell or otherwise distribute certain third-party products which have their own terms and conditions, as available here.

 

UiPath Products contain third-party open source code as indicated here.

 




UiPath (“ we ”, “ our ” or “ us ”) refers to UiPath SRL headquartered at 4 Vasile Alecsandri Str. and 11 Daniel Constantin Str., Building A, floors 5 and 6, District 1, Bucharest 010639, Romania and UiPath Inc. with its principal place of business: 90 Park Ave 20th floor, New York, NY 10016, USA and all of their affiliates.