76%
69%
62%
Achieve operational excellence
Automate infrastructure and operations processes
Integrate service management with other systems
Ensure security compliance
Enhance employee and customer experiences
Enable self-service capabilities for customers and employees
Maintain a 360-degree customer view
Generate shared customer insights
Accelerate digital solutions
Fast-track the delivery of new digital platforms
Create new value propositions using predictive AI/ML capabilities
Enable platform and infrastructure auto-scaling abilities
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