During the spring of 2015, cost reductions exceeding 80% were common and by the beginning of 2016 BPO providers were reacting to the new, disruptive proposition of these robots. Some providers downplayed the significance of RPA, but most recognized the wisdom of the EY partner who said, “My position is that if you can describe a process well enough to outsource it, then you could well look at automating it.”
In fact, as RPA innovation advances, more and more BPO initiatives are becoming targeted for minimal or no human involvement at all. Driving the upheaval of the BPO business model are customers who want greater cost reduction, cycle speed, and higher service levels. BPO providers will not disappear. They will likely retool their business model to reflect higher-value skillsets, deeper domain knowledge, contract for outcomes and accelerate BPM innovations. However, their business model will have to incorporate RPA products.
UiPath’s intelligent computer vision and image recognition technology deliver unrivaled Citrix automation speed (8X - 10X faster) and reliability (automatically adjusts to screen changes). This is important because 95%+ of BPO customers have Citrix environments, some have dozens and others have hundreds. Any automation weakness in this area should be a cause for concern.
VDCs allow BPOs to leverage their global delivery strengths by centralizing automation teams in a few global centers and deploying/managing their virtual workforces in the Cloud. VDCs require two essential product features that UiPath provides - Multi-tenancy: complex deployments demand only one central server, not dozens; Multi-robot Residency: virtual machines can host multiple robots, not just one.
The pedigree of this technology stretches back to the unattended automation developed with Capgemini in 2014. Now, that innovation has been advanced to include: Intelligent Scheduling, Intelligent Execution, Intelligent Scalability & AI/Cognitive Automation. This is designed with one important aspect in mind: BPO providers have a customer base focused on the execution of high transaction volumes. UiPath’s Intelligent Operations Platform provides the high-performance batch processing required to deliver large volumes of work at profitable levels of efficiencies.
Our Intelligent Operations Platform includes reporting using Elasticsearch and Kibana. These open source technologies provide unsurpassed analytical and graphic power, and customization for the management reporting requirements of tens, or hundreds of BPO customers.