Enhanced Claims Processing with RPA

Optimize the customer experience

The path to success via efficient Claims Processing

At the heart of the business of insurance is Claims Processing. It is at this stage that the insurance company meets its commitment to its customers, sets standards of service, drives credibility, and fulfills its obligations. The claims environment is deeply reliant on process speed and accuracy to meet customer demands, as it involves layers of administrative, managerial, and customer service functions, marked by information intensive manual tasks and problematic document formats.

Challenges to efficient and error-free Claims Processing

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Manual inputs

Traditional claims processing depends heavily on manual labor. This makes the process increasingly inconsistent and prone to errors. The situation gets even more complicated when the workforce is outsourced. Companies often have to depend on unreliable and indifferently skilled workers,  which means increased costs, and more time spent on completing the process.

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Disparate input media

Paper, electronic documents, images, emails, and sometimes even the apps handling different stages of the process are different and not integrated. The result is a distinct lack of fidelity and accountability.

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Legacy applications

Insurance companies are often trapped within the framework of the legacy apps that drive their core processes. Sometimes, these applications are outdated and do not interface well with newer, up-to-date solutions.

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Data retrieval

In the labyrinth of software, processes, applications, and systems, data often get lost or become extremely hard to retrieve. This can go on to greatly increase the cost, as well as the dedicated time data retrieval takes.

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Regulation and compliance

Changes in regulations can greatly impact processing. In fact, sometimes the whole process might have to be overhauled. This can become a major drawback when the company operates in different states and countries, each with its own sets of laws and regulations.

Good preparation is always key to a successful journey.

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RPA streamlines
Claims Processing

Many insurers already implement some level of automation, be it basic automation like scanning PDF documents or more advanced automation of entire workflows. However, these solutions are disparate and come with their own set of challenges. Actually, they can further add to the complexity and difficulty of processing. The quality of output from these automation depends largely on the quality of programming. Every time there is a change in the process, the entire programming needs to be overhauled. Another shortcoming is that they 
still rely on manual input from human workers to process and navigate data between different systems. This burdens the claims process, leaves it exposed to errors, and adds extra cost. This is where Robotic Process Automation (RPA) comes in as a fully integrated, end-to-end automation solution that overcomes the above-mentioned obstacles. RPA works at the presentation layer, integrating with all applications and systems, including legacy systems, without creating disruption. It is entirely scalable according to necessities and has up to 100% robotic accuracy.

Reduce turnaround and increase efficiency with UiPath Claims Processing

Unified integration

Robots can seamlessly integrate different systems and software, including CRM, ERP, Helpdesk, Claim Application Software, and more. Even better, you can also be assured of a perfect fit with your legacy applications.

Operational accuracy and speed

Eliminate the margin of human error of manual data entry and speed up processing by streamlining work distribution. With UiPath you can cut in half the average time required to process a claim, while significantly increasing customer satisfaction. All of this, while reducing costs.

Increased efficiency

By using UiPath, all the burdensome and repetitive tasks are taken care of automatically, so employees can be used more efficiently in processes and tasks that require higher level thinking and judgment. An evolution in all directions.

Easy to upscale and downscale

Upscaling or downscaling operations can be done in an instant. There is no added cost involved with the increased volume.

Extend automation across
your organization

UiPath software robots are easy to train and require no coding skills. This means that you don’t have to outsource a whole team of programmers to adapt UiPath to the particular, idiosyncratic processes of your company. Anyone can do it, even your non-technical staff. We provide 100% accurate scripts that “see” the presentation layer at the control level.
Our solution combines an intuitive and easy to learn Visio-style process designer with an enterprise-grade management platform, which can be deployed in the Cloud or on premises to manage all of an organization’s robots from a single console. Do more with RPA. Once your Claims process is streamlined, you will be ready to extend automation to other areas of your business and deliver ever more exceptional customer service.

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We're always here to help you on your RPA journey, in any way we can.

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