Traditional claims processing depends heavily on manual labor. This makes the process increasingly inconsistent and prone to errors. The situation gets even more complicated when the workforce is outsourced. Companies often have to depend on unreliable and indifferently skilled workers, which means increased costs, and more time spent on completing the process.
Paper, electronic documents, images, emails, and sometimes even the apps handling different stages of the process are different and not integrated. The result is a distinct lack of fidelity and accountability.
Insurance companies are often trapped within the framework of the legacy apps that drive their core processes. Sometimes, these applications are outdated and do not interface well with newer, up-to-date solutions.
In the labyrinth of software, processes, applications, and systems, data often get lost or become extremely hard to retrieve. This can go on to greatly increase the cost, as well as the dedicated time data retrieval takes.
Changes in regulations can greatly impact processing. In fact, sometimes the whole process might have to be overhauled. This can become a major drawback when the company operates in different states and countries, each with its own sets of laws and regulations.
Robots can seamlessly integrate different systems and software, including CRM, ERP, Helpdesk, Claim Application Software, and more. Even better, you can also be assured of a perfect fit with your legacy applications.
Eliminate the margin of human error of manual data entry and speed up processing by streamlining work distribution. With UiPath you can cut in half the average time required to process a claim, while significantly increasing customer satisfaction. All of this, while reducing costs.
By using UiPath, all the burdensome and repetitive tasks are taken care of automatically, so employees can be used more efficiently in processes and tasks that require higher level thinking and judgment. An evolution in all directions.
Upscaling or downscaling operations can be done in an instant. There is no added cost involved with the increased volume.