Shared Services Arm of Major European Insurance Group Reduces Processing Time by 80% with Automation
A shared service provider (part of one of the largest insurance groups in the world) decided to employ Enate’s orchestration platform and, afterward, the robotic workforce by UiPath, to streamline operations and deliver more value-added services.
- 80% reduction in internal processing time
- 70% reduction in end-to-end cycle times
- 23% improvement in SLA for Front Line Phone calls, from 73% to 96% year-on-year
- 75% reduction in overtime despite unprecedented 2018 weather events