Customer Stories

Gather insight, read success stories, and more to jumpstart your digital transformation.

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Success story

RPA streamlines and improves software testing for IMDI

Testing was slowing down IMDI’s agile approach to software development. The Directorate turned to RPA as an innovation solution for test automation.

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Putting people at the center of Ikano Bank with automation

In a sector full of paperwork and governance, Ikano Bank has enlisted the help of robotic process automation (RPA) to reduce administrative pressures and best serve its...

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How automation improves policing operations to better serve the community

Handling over 2,000 emergency calls every day, West Midlands Police sits at the heart of its community. Lending a helping hand, software robots support with a host of...

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A Healthy Dose of Automation : Omega Healthcare Enhances Business Operations

Omega Healthcare has been on a digital transformation journey for the last few years. It has also been at the forefront of robotic process automation (RPA) to accelerate...

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Uber

Uber coordinates global operations with help from Accenture and UiPath

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Start small, grow fast. A winning RPA strategy at Scania

Drastically reducing administrative tasks is only the first step on the automation journey for the finance division of Scania. RPA is helping it improve processes and...

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From RPA to Test Automation: HDI Trusts in UiPath

Greater efficiency, lower error rate when transferring data between different systems, and employees spared from completing tedious routine tasks. All examples of added...

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Pursuing the Digital Transformation of Reckitt’s IT Operations

Having led the way in global manufacturing for hundreds of years, Reckitt is now trailblazing automation within its IT operations. In pursuit of providing end-users with...

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RPA helps little things make a huge difference for CDR

Digital transformation is about more than replacing paper. RPA helps administrators and clinicians see how they can improve their work and get more from their processes.

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Ignitis Group reduces OPEX and improves customer service with RPA

See how Ignitis Group drives cost and operational efficiencies with process automation by focusing on delivering value for money and innovation to customers.

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From zero to RPA heroes in just a year

When Three Ireland began its robotic process automation (RPA) journey in 2019, the team took a proof-of-concept approach, focusing on testing and learning with a few...

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Patelco Credit Union Customer Story

Patelco Credit Union has cut time and effort to process loan applications with help from Digital Align using UiPath RPA.

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Siemens GBS China Operational Efficiency Story

Siemens GBS China Boosts Operational Efficiency by Deploying RPA

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Security Benefit Customer Story

Security Benefit saves thousands of labors hours by automating business processes and workflows identified by employees across the company.

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Mercadinhos São Luiz Customer Story

Mercadinhos São Luiz, Brazil's largest supermarket chain, taps RPA to automate complex reordering processes with the help from their partner, P4Pro.

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China Dongfeng Nissan

Dongfenng Nissan has embarked on an ambitious digital transformation program and chose UiPath for its RPA software and its ability to automate repetitive digital tasks

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Provident Romania deploys UiPath software robots saving up to 10,000 hours every year

The personal credit company Provident Financial Romania successfully deployed a UiPath robot to speed up the processes of hiring new sales staff, and expanded the...

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SF Supply Chain

Robotic process automation (RPA) greatly improves warehouse efficiency at SF Supply Chain

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Lenovo Group

Lenovo Group integrates intelligent technologies with RPA software to improve the efficiency of internal audit process

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Siemens GBS China

Siemens GBS optimizes China business operations with robotic process automation system

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Kaefer Customer Story

One of Norway’s largest companies seeks to make time-consuming and repetitive work a thing of the past through RPA and digitalization.

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ATEA Customer Story

50 separate companies. Over 600 different IT systems. Thousands of process variations. Atea chooses UiPath RPA solutions to facilitate its continuously evolving business...

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Royal Mail Group Customer Story

See how Royal Mail Group has found a way to cut costs and hand time back to staff with robotic process automation and won the admiration of managers, staff, and...

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Defra Customer Story

See how Defra is embracing automation across its entire group of organizations to drive change and creating happier employees who are getting time back to focus on more...

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Bristol Water Customer Story

Read Bristol Water use of robotic process automation (RPA), from experimental beginnings to enterprise-wide implementation.

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Arcelik Customer Story

See how Arçelik Process Digitalization team saw a big opportunity to incorporate RPA as a technology to speed digital transformation and choose UiPath as their vendor.

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Spotify Customer Story

Spotify, with help from their partner PwC, uses UiPath for scalability, company-wide deployment, and augmenting a citizen developer program.

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SDI Customer Story

SDI has transformed into an RPA-driven culture by creating a citizen developer program, enlisting an all-star team from across the organization.

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DSB (Danish Railways) Customer Story

DSB began its automation journey to bring back hours for its employees but it soon began to focus on its customers.

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CXP Customer Story

See how CXP, the contact center outsourcing specialist has embraced automation to help its clients achieve excellent customer experience and personalization.

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CampTek Partner Story

West Tennessee Healthcare enlisted CampTek Software to help develop new RPA to consolidate billing after a hospital acquisition.

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Atos Partner Story with Truck Manufacturer

When a North American truck maker came to Atos with a manufacturing QA problem, they found UiPath can automate manual factory processes, too.

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Santam

In less than six months, Santam Ltd, the leading personal and commercial insurer in South Africa, was able to built automation capabilities which has proven an...

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HBC Customer Story

HBC, one of the oldest retailers in North America, stays ahead using RPA by optimizing operations and solving problems for its business stakeholders.

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RACQ

RACQ Gains Valuable 50K Hours of Added Capacity Through RPA

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E. & J. Gallo Customer Story

For wine distributor E. & J. Gallo, what began as a way to optimize data management for its ERP led to an expansion of RPA throughout the organization that continues to...

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The Department for Education (DfE) Customer Story

See how Staff at the Department for Education and Education Skills Funding Agency are adopting RPA to make their jobs more rewarding and time increasingly productive.

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Bilfinger Customer Story

See how Bilfinger Industrial Services employs software robots to drive efficiencies across Order to Cash processes and increase service quality.

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Mutua Madrileña

Driving RPA adoption through teamwork

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SCM Customer Story

With help from The Burnie Group, UiPath, and SortSpoke, SCM has created a document intake system that uses RPA, machine learning, and AI based document understanding  to...

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AIS

Improving customer service through RPA

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MyState Bank

MyState Bank super charges automation journey with RPA

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The Road Safety Authority (RSA)

See how The Road Safety Authority adopted RPA to handle repetitive tasks and focus on work that can improve service delivery and make Irish roads safer.

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Health Service Executive (HSE)

The robots helping Ireland’s health system deal with the pandemic.

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Avinor

Why switching to ‘autopilot’ has been such a success for Avinor

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Deloitte Customer Story

Deloitte created a digital labor PMO, by using UiPath RPA and working with ServiceNow, capable of automating thousands of use cases.

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Yapi Kredi Bank

Walking, running, and sprinting with RPA. In early stages, Yapi Kredi Turkey applied RPA to customer care, operations, and consumer credit departments. Recently has...

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Palkeet

The Finnish Shared Services Center for Finance and HR (Palkeet) was one of the first Finnish organizations to foresee the benefits of this new technology.

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Firstsource

Firstsource, a part of the RP-Sanjiv Goenka Group, is a provider of business process management solutions to more than 100 global businesses in the banking and financial...

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İşbank

The RPA revolution at İşbank. As employee experience is key to customer experience, İşbank invested in RPA to absorb a massive amount of operational tasks and free up...

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Paddy Power Betfair

How freedom to innovate solved a seemingly intractable problem at Paddy Power Betfair.

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PRMG Customer Story

By using RPA, Flobotics helped PRMG to substantially cut the time needed to process loans and eliminate outsource support.

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Sonae Arauco

After deploying UiPath RPA robots, see how Sonae Arauco uncovered new opportunities to deploy technology to improve productivity and efficiency.

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Foodstuffs

New Zealand-based Fast Moving Consumer Goods (FMCG)co-operative, Foodstuffs, used UiPath to automate a few simple processes but by scaling automation the company saw...

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JLL

UiPath helps professional services firm JLL to create a custom RPA solution for data entry–enabling much-needed efficiencies and accuracy.

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Virginia Commonwealth University

VCU, a leading public research institution, wanted to throw its support behind digital learning while reducing its operational costs.

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KUKA

Physical robots meet software robots: KUKA AG optimizes more than 50 internal processes by using RPA.

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ApprioHealth

By adopting AI Computer Vision, see how ApprioHealth was able to improve RPA efficiency to handle seven times the number of claims.

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Siemens Mobility

Siemens Mobility capitalizes on digitization to enable mobility operators all over the world to make their infrastructure intelligent, ensure sustainable value...
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Fleet Innovation

Fleet Innovation, a uniquely positioned player in the corporate car leasing market in Finland, has grown at a tremendous pace. To support growth, the company has...

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Skanska

Doing more with less was an initial goal for RPA in Skanska. The company soon realized that automation also helped improve process design and reduce business risk.

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dentsu

How dentsu is investing in its people by embracing bottom-up automation

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Caixa Geral de Depósitos (CGD)

As a forward-looking institution that is highly focused on the needs of the customer, and operational costs reduction, CGD knew that it needed to streamline many of its...
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Coke Canada Bottling

Coke Canada Bottling believes in unlocking the power of people with the help of digital workers. With UiPath RPA, and the help of their partner, Greenlight Consulting,...

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Felleskjøpet Agri

Felleskjøpet Agri deploys RPA to remove low-value, repetitive tasks as part of a continuous program of business improvement to meet challenging market conditions

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EY

Learn how EY saved significantly on employee training costs—and enabled staff to spend more time serving clients and boosting revenue in lieu of admin tasks. Now, it’s...

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EDP GS

EDP GS used UiPath Robots to automate 39 workflows in the first six months and 45 more in the next six-month period—a total of 85 newly automated processes in just 12...

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Telkomsel

Seamless workflows boost efficiency, resulting in high employee satisfaction

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People's United Bank

People's United Bank is on the path to citizen-led development with a core CoE to support and provide governance.

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Major Retailer and Accelirate

RPA consultant Accelirate implements UiPath Document Understanding to help automate Invoice Processing for a major retailer

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Evros Technology Group

Irish IT services company looks to UiPath to gain greater efficiencies in financial operations with UiPath Document Understanding and AI Center

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Fitch Ratings

Fitch Ratings works to scale up Robotic Process Automation (RPA) efforts after a successful pilot

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BAL

BAL is a global firm singularly focused on meeting the immigration challenges of corporate clients around the world in ways that make immigration more strategic and...

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Organización Nacional de Ciegos Españoles (ONCE)

Spain’s ONCE brings efficiency and effectiveness to its complex operations thanks to automation

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Capgemini

Capgemini’s partnership with UiPath enables compelling Intelligent Automation value proposition for clients

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Helse Vest

Helse Vest deploys RPA to reduce the administrative burden on its doctors and nurses

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ATN International

How did ATN increase processing for new customer orders from 30 days to just 1
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Indonesia Bank Mega

From call centers to credit card applications, robots are running the show at Indonesia’s Bank Mega
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KB Kookmin Bank

An agile organization aims to adapt quickly to changes in circumstances, making it a priority to manage projects efficiently and secure leading competitiveness
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LG Uplus

Automate your work yourself'-LG Uplus chooses ’citizen developer’ as a way to implement digital transformation
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Piramal

UiPath gives a major push to Piramal Group’s DX Agenda as it streamlines 60 processes with major savings.
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Electrocomponents PLC

Continually improving customer experience is challenging. Electrocomponents deployed RPA to empower its staff to work with more suppliers and serve more customers
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PwC

Empowering employees by rolling out RPA to its 50,000+ US and Mexico employees and is in the process of expanding this globally
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Encova

Delights Agents and Improves CX by Automating Tedious, Time-Consuming Tasks
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TNS

Securities services get a robot-speed boost
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WNS

WNS collaborates with UiPath to bring businesses the advantage of domain-led automation
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City National Bank

Successfully Reduces Client Onboarding Time from 10 Minutes to Under One Minute
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dentsu

Learn how dentsu built 60 robots in 30 days and saved 125K hours in the process
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Vakıf Katılım

RPA delivers time, improved efficiency and error reduction
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NHS SBS

Drives efficiencies with RPA, delivering higher value services for clients
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Valmet

Empowering employees behind impressive RPA drive at Valmet
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The National Agricultural Cooperative Federation

A nationwide initiative to introduce robots to the Korean Agricultural Sector
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Postbank Bulgaria

Postbank Bulgaria Transforms Loan Administration with RPA
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Grupo Assa

Grupo Assa and UiPath partner to help clients navigate digital transformation with Process Mining and RPA
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Acciona

Acciona's Services Division Achieves Important Time and Cost Savings in HR and Back-Office Operations with RPA
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Alter Domus

Alter Domus deploys Intelligent Automation to deliver new levels of innovation, capacity and quality to clients
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Sogeti Partners

Sogeti and UiPath Partnership Helps Maximize Business Value for Customers
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Schneider Electric

Robotic Process Automation working for Schneider Electric's Global Supply Chain
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Länsförsäkringar Stockholm

RPA helps Länsförsäkringar Stockholm towards becoming Stockholm’s ‘most liked local business’
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Lotte Corporation

Lotte e-commerce increases monthly product inspections from 4,000 to 10,000 per month with RPA
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Bajaj Allianz General Insurance

Bajaj Allianz General Insurance Improves Efficiency and Accuracy with UiPath Enterprise RPA Platform Deployment
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Vaibhav Jewellers

UiPath helps Vaibhav Jewellers bring efficiency, accuracy and cost savings to key financial processes through automation.
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LexisNexis Risk Solutions

Automation Hub gives Center of Excellence leaders one central place to manage their automation rollouts with instant visibility and control.
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Large Health Insurance Company

See how healthcare consultant Amitech Solutions used AI Center in partnership with a large health insurance company.
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Senate Properties Finland

The vision of improving services and bringing in new ways of work through automation has had amazing results for the Finnish Senate Properties.
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Brent Council UK

When Brent Council launched its first three-year digital transformation plan in 2017, Robotic Process Automation (RPA) was not included. In its next plan, running until...
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Sunway Group

A holistic approach to transforming business operations, customer experience, and cost efficiency, through automation.
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The Regional Authority of the Moravian-Silesian Region

The Regional Authority of the Moravian-Silesian Region saves 8,000 hours per year thanks to the introduction of RPA
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HM Land Registry

UK government department removes ‘mundane tasks’ from its employees while improving service levels for customers through RPA.
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The Automobile Association of South Africa (AASA)

The digital transformation story of the Automobile Association of South Africa
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Deloitte

Deloitte teams set out to use Robotic Process Automation (RPA) to make the organization faster, leaner, and better than ever. But first, they needed to get the rest of...
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Sopra Steria

Sopra Steria partners with UiPath to bring Intelligent Automation driven Robotic Process Automation (RPA) solutions, helping its customers meet their transformation...
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Municipality of Strängnäs

The Municipality of Strängnäs will save SEK4 million a year by automating the management of its financial assistance process.
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Wärtsilä

Wärtsilä partnered with UiPath after a highly successful pilot program. Now, Wärtsilä leverages more than 400 automated processes across nearly every department in the...
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Paradise

Automation with UiPath helps speed up the process for Paradise from days to hours while bringing in 100% accuracy.
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Posti Group Corporation

UiPath Robotic Process Automation (RPA) solutions provided the foundation to create a new organization that’s built for long-term success.
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NOS

Learn how Portuguese telecom and entertainment leader, NOS, introduces RPA as part of an enterprise-wide transformation project.
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Orange Spain

Orange Spain leads the way with the creation of a Robot Factory that uses the UiPath RPA platform to generate millions of euros of savings for the company whilst...
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Heritage Bank

Since starting with UiPath in 2017, Heritage has successfully automated about 80 customer-facing, back-office, and middle-office processes. These processes are spread...
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The New York Foundling

The New York Foundling gets back close to 100,000 hours in manual work annually by leveraging RPA
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Expo Group

With 87.23% man-hours savings, UiPath helps Expo Group re-invest employee time into more result-oriented customer interactions, improving both customer satisfaction and...
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Quess Corp

Quess Corp Automates Key Processes to Support Its Hyperscale Staffing Business
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Royal Mail Group

How RPA is delivering daily for the Royal Mail Group
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Elisa

Improving customer experience drives RPA at Elisa
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Jardine Lloyd Thompson India (JLT India)

JLT India reduces costs while simultaneously increasing productivity by 350 Percent deploying UiPath Robots
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Future Generali India Life Insurance

Future Generali Sets Out on the RPA Journey with UiPath, Reaps Transformational Benefits
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MAS Holdings

UiPath Helps MAS Holdings Save 14,000 Man-Days Annually
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STL-Sterlite Technologies Ltd.

UiPath Helps STL Automate Invoice Processing to drive accuracy at scale
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DNA Plc

UiPath helped DNA Plc to provide increased support to its customers
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Cutters

Learn how Cutters salon bolsters its rapid business expansion plans through RPA
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The Municipality of Copenhagen

Learn how the Municipality of Copenhagen turned to Robotic Process Automation (RPA) as a key part of its automation strategy.
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University of Auckland

Robotic Process Automation (RPA) enabled the university to improve the experience for students, and also eliminate time-consuming tasks for staff members, providing them...
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Nielsen

Here’s the story of how UiPath’s Robotic Process Automation (RPA) has brought Nielsen closer to achieve its automation goals.
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DHL Global Forwarding, Freight

DHL Global Forwarding, Freight (DGFF) needs to improve its finance and logistics processes across its five Global Service Centers (GSC).
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Trelleborg Municipality

Trelleborg Municipality’s Department of Welfare used the UiPath Enterprise RPA Platform to automate critical welfare support decision processes.
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Hexaware Technologies

Hexaware collaborates with UiPath to deploy Robotic Process Automation (RPA) tools across various industries to streamline processes, while saving time and lowering...
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Jana Small Finance Bank

Jana Small Finance Bank decided to use UiPath Robots for key processes like Customer ID Management and Credit Report Generation & Verification, thereby reducing...
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Tech Mahindra

Tech Mahindra partners with UiPath for a solution-led Robotic Process Automation (RPA) approach to solve complex business problems for its customers and enable them in...
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Tarsus Distribution

After overcoming a few challenges in the initial pilot project, Tarsus staff realized that Robotic Process Automation wasn’t just the answer to their staffing issue, the...
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SSCL-Morpheus

SSCL partnered with UiPath and Morpheus to automate its core recruiting, finance, and human resources (HR) processes.
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Max Healthcare

Max Healthcare adopted the UiPath Enterprise RPA Platform to streamline high volume processes like claims processing, data entry, and reconciliation for government...
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PZU

PZU Group is one of the largest insurance group in Europe. With more than 16 million customers in Poland, the company continues to experience market growth.
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Clariant

By implementing the UiPath Enterprise RPA Platform, Clariant has been able to save time, money, and materials in its invoice and shipping processes.
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American Fidelity

With UiPath and DataRobot, American Fidelity successfully automated many of its most critical customer-facing processes.
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Swiss Re

Swiss Re was an early adopter of RPA technology and has recently hit the 100 automations milestones.
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NTT Communications

NTT Communications used UiPath RPA technology to streamline and improve vital procurement processes. The initial pilot program helped the company save more than 60,000...
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Federal Bank

Federal Bank completed a ten-year period of high growth and expansion, a process that implied increased operations and compliance requirements.
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MAITLAND GROUP

With the implementation of Robotic Process Automation (RPA), Maitland was able to shift the focus to work that hinged on accountants’ core competencies, improving the...
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Global Insurance Provider

A leading global insurance provider needed a better way to eliminate bottlenecks, increase capacity, and improve employee productivity.
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Australian Unity

With UiPath, Australian Unity has automatically processed 42,000 transactions with a 94% success rate. The company has eliminated 22,493 hours of manual work and freed...
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Morrison Utility Services

Robotic Process Automation (RPA) offered the efficiency and cost savings that Morrison Utility Services required to deliver excellent customer experience to both its...
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Health Fidelity

With UiPath, Health Fidelity improved vital chart extraction processes. The company doubled its customer base—without adding employees—and has successfully extracted...
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eurobank

In 2017, eurobank began considering Robotic Process Automation (RPA) as an innovative solution for improving productivity and reducing costs.
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DWP

The Department of Work and Pensions (DWP) is the largest government department in the UK. The department turned to UiPath as part of the continual transformation...
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Enate

A shared service provider (part of one of the largest insurance groups in the world) decided to employ Enate’s orchestration platform and, afterward, the robotic...
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EDF Energy

EDF Energy selected UiPath to increase the efficiency of the center's operations and extend the services it could offer to other business support operations.
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Ladbrokes Coral

Implementing a new technology isn’t always easy. Ladbrokes Coral understood the benefits of Robotic Process Automation (RPA), but an early program failed to meet its...
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Elisa

Elisa scales automation business value with Automation Hub and Task Capture
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Arena Holdings

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Cognizant

How healthcare organizations unlock productivity by processing semi-structured documents with UiPath Document Understanding and AI Center

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